**1. Cancellation Policy**

You may cancel your order within [1] hours of placing it by contacting our customer service team at [support@mahaok.in or  call us +91 8983643545]. We will make every effort to accommodate your cancellation request; however, orders that have already been processed or fulfilled may not be eligible for cancellation.

**2. Refund Policy**

We understand that customer satisfaction is paramount. If you are not completely satisfied with the digital services you’ve purchased from us, you may request a refund under the following conditions:

– The service provided by our team did not meet the specifications outlined at the time of purchase.

– The digital certification or service was not delivered within the agreed-upon timeframe.

– In special cases where the customer has compelling reasons for cancellation, we reserve the right to consider a refund on a case-by-case basis after verifying the service’s completion and customer satisfaction.

**3. Refund Process**

To initiate a refund request, please contact our customer service team with your order details and a clear explanation of why you are requesting a refund. We may require additional information or documentation to process your request.

Upon receipt of your refund request, we will:

– Verify the completion of the service and review the provided documentation.

– Evaluate whether the service meets the specifications outlined in the purchase agreement.

– Determine whether a refund is warranted based on our assessment.

If your refund request is approved, we will process the refund to the original payment method used for the purchase within [insert number] business days.

**4. Exception**

Please note that certain digital services may not be eligible for cancellation or refund due to their nature. For example, once access to digital content or certification materials has been provided, refunds may not be possible.

**Contact Us**

If you have any questions or concerns about our Cancellation and Refund Policy, or if you wish to initiate a refund request, please don’t hesitate to contact us at:

Email: support@mahaok.in

Phone: +91 8983643545 

Address: MULTICS COMPUTER SERVICES AND TRAINING CENTRE

(MAHAOK.IN)

Ganesh Nagar, Kalamnuri, Maharashtra 431702

Our customer service team is available to assist you during our business hours 10am to 5pm of Monday to Saturday 

Thank you for choosing Mahaok.